Privacy Policy

1. Information We Collect

We may collect the following categories of information:

a. Information You Provide

• Account details: Name, email address, and login credentials.
• Profile preferences: Default trading settings (e.g., preferred exchange, trading pairs).
• Payment details: We do not store credit card or wallet private keys. Payments are processed securely by third-party providers (LemonSqueezy, Coinbase Commerce).

b. Information Collected Automatically

• Usage data: Browser type, operating system, IP address, device information, and activity logs.
• Cookies and similar technologies: To enable login, session management, and performance monitoring.

c. Payment & Subscription Information

• From LemonSqueezy: Subscription status, product purchased, renewal dates, and related metadata.
• From Coinbase Commerce: Transaction status (pending, confirmed, expired), amount paid, currency, and transaction reference.

We do not receive or store your full payment method details (e.g., credit card numbers or crypto private keys).

2. How We Use Information

We use your information to:

• Provide, operate, and maintain the Service.
• Manage subscriptions, payments, and account entitlements.
• Communicate important service updates, payment confirmations, and support responses.
• Improve the Service through analytics and user feedback.
• Detect, prevent, and respond to fraud or abuse.
• Comply with legal and regulatory requirements.

3. How We Share Information

We do not sell your personal data. We may share information in these limited circumstances:

• Service Providers: With vendors who perform services for us (e.g., hosting, email notifications, analytics).
• Payment Processors: With LemonSqueezy and Coinbase Commerce solely for payment and subscription management.
• Legal Compliance: If required by law, regulation, legal process, or government request.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

4. Data Retention

We retain your information as long as you maintain an active account or subscription, or as needed to provide the Service. We may also retain limited information to comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We implement reasonable technical, administrative, and organizational safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have rights under data protection laws, including:

• Accessing the personal data we hold about you.
• Requesting correction or deletion of your information.
• Objecting to certain processing activities.
• Requesting portability of your data.

To exercise these rights, contact us at support@cleveiq.com.

7. Children's Privacy

Our Service is not directed to individuals under 18. We do not knowingly collect information from children. If you believe we have collected information about a child, please contact us.

8. International Users

If you access the Service from outside the United States, note that your information may be processed in countries where data protection laws differ from your own.

9. Third-Party Links

The Service may contain links to third-party sites or services. We are not responsible for the privacy practices of those third parties.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through the Service. Please review this page periodically for updates.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

CleveIQ
Email: support@cleveiq.com